Refund policy

At Synergy Jewelry, we want you to love your purchase. Please review our comprehensive policy below covering sales terms, damaged or defective items, manufacturing defects, and shipping guidelines.

Sales, Returns, & Exchanges Policy

All sales are final.

  • In-Person Purchases: We do not accept returns or exchanges on purchases made in person or at any events. Please ensure you thoroughly inspect all items before making your purchase.
  • Italian Charms, Bracelets, Ready to Wear Sales: All sales are final. However, if you receive a damaged item, we are happy to offer an exchange under the following terms:
    • Exchange for Damaged Items: We only accept exchanges for items that are damaged within 30 days of purchase. You must contact us within 30 days of receiving your item to qualify for an exchange.
    • How to Initiate: Email us at hello@synergyjewelryco.com with your proof of purchase (order number or receipt) and a clear photo of the damaged item.
    • In-Person Event Exchange: For a free exchange, please bring the damaged item to our booth at an upcoming event, where we will be happy to assist you.
    • Mail-In Exchange: If you cannot visit us at an event, we can process your exchange via mail. You will be responsible for a $6 shipping fee to cover the delivery of the replacement.
    • Please Note: Exchanges are only available for damaged items, and items must be exchanged with proof of purchase.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Examples include:
  • An item arriving broken or defective
  • Receiving the wrong item, color, style, or variation
  • Missing items from your shipment
  • A promotional item you qualified for being omitted
  • A personalized or custom item being materially incorrect, unreadable, or defective
We may ask for one clear photo when it helps us verify the issue or document a quality-control problem, but our goal is to keep the process simple.

Depending on the situation, Synergy Jewelry may offer an appropriate:
  • Replacement
  • Remake
  • Refund
  • Other reasonable resolution
You will not be required to place another order in order to receive an item that was missing from an order you already paid for or qualified to receive.

Manufacturing Defects

Synergy Jewelry will review manufacturing defects reported within 30 days of delivery.
Manufacturing defects may include products that arrive:
  • Broken
  • Materially defective
  • Incorrectly manufactured
  • Unusable due to a production issue
Note: Normal wear and tear, accidental damage, misuse, or damage caused by excessive force are not considered manufacturing defects.

If you believe your item has a manufacturing defect, contact us at hello@synergyjewelryco.com with your order information and a description of the issue. We may request one clear photo when useful. If the issue qualifies, we may replace or refund the affected item at no additional cost.

Shipping and Delivery Issues

Shipping delays, lost packages, tracking issues, packages marked delivered but not received, and other carrier-related situations are covered in greater detail in our Shipping Policy.

You can also check the latest available tracking information through our Order Tracking Page.

If you have an active delivery problem, you do not need to resolve the issue directly with the carrier before contacting Synergy Jewelry.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned or refunded:
  • Custom products (such as special orders or personalized jewelry pieces)
  • Sale items
  • Gift cards

General Exchanges

We do not currently offer a standard direct-exchange program for ordinary change-of-mind returns.

This does not apply when Synergy Jewelry is correcting:
  • A wrong item
  • A damaged or defective item
  • A missing item
  • Another fulfillment error
In those situations, our support team will provide the appropriate resolution.

Refunds

When a refund is approved by our team, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your refund, please contact us at hello@synergyjewelryco.com.