Shipping policy

Thank you for shopping with Synergy Jewelry! Below are the terms and conditions that constitute our Shipping Policy.

Processing Times

  • Ready to Ship Orders: All ready-to-ship orders are processed within 1–3 business days.
  • Custom & Personalized Items: Because custom and personalized pieces are made to order, please allow 7–14 business days for production before shipment.
  • Orders are not processed or shipped on holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If a significant delay occurs in the shipment of your order, we will contact you directly via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer multiple shipping tiers to meet your needs:
  • Standard Shipping: Estimated delivery within 3–5 business days.
    • Free Shipping: Included via our Standard Shipping option for all orders of $100 or more.
  • Express Shipping: Estimated delivery within 1–2 business days.
Please Note: Delivery delays can occasionally occur due to carrier volume, weather, or other unforeseen logistical events.

Order Tracking

Once your package has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can monitor the real-time movement of your package using the tracking link provided within your email, which is officially synced and detailed within Shopify. Tracking information typically updates within 24 hours of package handoff to the carrier.

Shipping and Delivery Issues

We want to ensure your delivery process goes smoothly. If you encounter any of the following active delivery problems, you do not need to resolve the issue directly with the carrier before reaching out to us:
  • Tracking Inconsistencies: Tracking numbers that fail to update or freeze mid-transit.
  • Lost Packages: Shipments that have stopped moving completely or have exceeded their expected delivery window by more than 5 business days.
  • Marked Delivered But Not Received: If your tracking status states your package was delivered but you cannot find it, please check with neighbors, building management, or common mail areas first. If it remains missing after 24 hours, contact us immediately.
Please contact our support team at hello@synergyjewelryco.com with your order number, and we will step in to investigate or resolve the problem on your behalf.

Missing or Omitted Items

If your package arrives but is missing items you paid for, or if a promotional item you qualified for was omitted, please reference our Return and Refund Policy. Contact us immediately, and we will issue an expedited replacement or remake at no additional cost without requiring you to place a new order.

Incorrect Shipping Addresses

Please review your shipping address thoroughly before finalizing checkout. Synergy Jewelry is not responsible for delivery failures resulting from incorrect or incomplete address details provided by the customer. If you notice a typo in your shipping address after placing your order, please email hello@synergyjewelryco.com immediately. We can update the address as long as the package has not yet left our facility.

Damages

If your item arrives broken or physically damaged due to transit handling, please save all packaging materials and damaged goods, and contact us immediately at hello@synergyjewelryco.com with a clear photo so we can arrange a replacement or refund.